End-To-End Technology
Infrastructure Solutions
A State-Of-Art Managed Service Program For Telecom Network Infrastructure, Powered By Saudi Telecom Company STC, The Biggest Telecom Operators In GCC And Saudi Arabia.
Add More Efficiency And Profitability To Your Business
We’ve Successfully Played A Vital Role In Delivering Technology Infrastructure Services In Saudi Arabia. By Keeping Ahead Of The Development, We’ve Been Able To Cater For The Demands Of The Market With A Vast Range Of Innovative Services, Leaving Our Own Mark As A Leading Company Inside And Outside The Country.Our Services
Helping telecom operators and service providers in business operations, including costumer site survey and feasibility studies.
learn moreDesign, planning, survey, design, and implementation of structured cabling systems, fiber optic, and copper network.
learn morePlanning, survey, design, and implementation of FTTX networks and testing for telecom operators and whole sales operators.
learn moreInstallations, configuration, testing, commissioning and maintenance of smart parking, fleet, sensors, smart Wi-Fi, and smart controlling.
learn moreSupply and installation of last mile services including ADSL/HDSL, Fiber ONT, VOIP Gateways, FXS / FXO gateways, SIP gateways, WI-FI, and VOLTE.
learn moreManaged Services Program
Integrating all offered services in one program to ensure operation excellence, cost-effectiveness, customer satisfactions, in addition to improving resources efficiency and knowledge transfer.
Our managed services program includes the following major field operation activities:
- Preventive Maintenance
- Corrective Maintenance
- Disaster Recovery and Emergency Maintenance
- Change and Configuration Management
- Spare Parts and Consumables Management
- Services Delivery
- Security Management
- Performance Management
- Patrolling Services
Operational Objectives
- Improving operational efficiency, network, and assets utilization
- Optimization of field operation activities to ensure performance is maintained at or above actual quality
- Planning of corrective and preventive field maintenance
- Management of changes of the last mile network
- Enhancing End Customer experience in installations
- Enhance Network and Service Quality to improve customer satisfaction.
Business Objectives
- Enable Telco Operators to achieve desired quality at a foreseeable cost
- Help Telco Operator focus on business strategy and market competition
- Takes full responsibility of Telco Operator last mile network, including field implementation, day-to-day operations and maintenance.
Operational Focus
- Point Solutions
- Cost Saving
- Short Term
- Bottom Line
- Fixed Price
- Break Fix
- Vendor Like
Business Transformation
- Risk Share
- Topline And Bottom Line
- Long Term
- Solution Based
- Partner Based
- Capex Opex
Fixed Network Last Mile Services
- Day-to-Day responsibility for Service Delivery and Network Management.
- Voice and Data network service provision.
- Proactive Voice and Data network monitoring and management.
- Corrective and Preventive maintenance for network elements.
- Service management including SLA/KPI and QoS management.
- Rehabilitation of network elements.
Our Methodology
Managed service program methodology focuses on three main core elements in development and implementing:
Processes
Review, definition and implementation of field operation management model, norms, procedures and operative manuals that define how the field operation teams should act.
Organization
Extension of the actual organization to cover self-management of the assigned network operation and control of the operation team performance (Completion of the defined norms and manuals).
Systems
The system assessment and update to support the operation and information integrity and availability.