OSS E2E Performance Monitoring Solution – Managed Services Operation SLA

Riyadh

 

Project Overview

 

Duration 2009-2019
Technology Operation Support System (OSS)-Operation
Customer Saudi Telecom Company (STC)
End user Saudi Telecom Company (STC) Users: EBU, Performance, Core, Access, MPLS, etc.
Dimension Provide Tier1-3 managed services operation to solve any issue and respond to customer’s
tickets with agreed SLA.
Location Riyadh
Brief We provide complete Tier1 -3 managed services operation to solve any issue and respond to customer’s tickets with agreed SLA.
Onsite team available 8*5 to communicate with users and assure the system is up and running as per standards.
Proactive maintenance on periodic timeframe to reduce the risk of failure.
Vendor support is available to assure all patches and hotfix are available on time and system is stable as per
manufacturer standards.

 

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